Privacy Policy

1. Introduction

bingojili is committed to protecting the privacy and security of your personal information. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have regarding your information.

This Policy applies to all users of the bingojili platform, including visitors who browse the site without registering, registered players, and anyone who interacts with our customer support or marketing communications.

bingojili operates in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all our data processing activities.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details provided at the end of this document.

2. Information We Collect

bingojili collects several types of information from and about users of our platform:

2.1 Information You Provide Directly

When you register for a bingojili account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address.
• Account Credentials: Username and password (passwords are encrypted and never stored in plain text).
• Financial Information: Payment method details such as GCash account, PayMaya account, bank account numbers, and transaction history.
• Verification Documents: Government-issued ID (passport, driver's license, SSS ID, UMID), proof of address (utility bills, bank statements), and selfie photos for identity verification purposes.
• Communication Records: Any information you provide when contacting customer support, including chat transcripts, emails, and phone call recordings.

2.2 Information Collected Automatically

When you access the bingojili platform, we automatically collect certain technical information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, games played, bet amounts, win/loss records, login times, and navigation paths through the site.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage data. See Section 5 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention agencies, and marketing partners. This information is used to verify your identity, prevent fraud, and improve our services.

3. How We Use Your Data

bingojili uses the personal information we collect for the following purposes:

3.1 Account Management

• To create and maintain your bingojili account.
• To verify your identity and age (ensuring you are 21 years or older).
• To authenticate your login and protect your account from unauthorized access.
• To communicate with you about your account, including password resets and security alerts.

3.2 Transaction Processing

• To process deposits, withdrawals, and other financial transactions.
• To maintain accurate records of your gaming activity and transaction history.
• To calculate and distribute winnings, bonuses, and promotional rewards.
• To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.

3.3 Service Improvement

• To analyze usage patterns and improve the functionality, performance, and user experience of the bingojili platform.
• To develop new features, games, and services based on user preferences and behavior.
• To conduct research and analytics to better understand our user base.

3.4 Marketing and Communications

• To send you promotional offers, bonuses, newsletters, and other marketing communications (only if you have opted in).
• To personalize marketing messages based on your gaming preferences and activity.
• To notify you about new games, features, and platform updates.

3.5 Legal and Compliance

• To comply with Philippine gaming regulations and licensing requirements.
• To prevent fraud, money laundering, underage gambling, and other illegal activities.
• To enforce our Terms & Conditions and resolve disputes.
• To respond to legal requests from government authorities, law enforcement, or courts.

3.6 Responsible Gaming

• To monitor gaming behavior and identify signs of problem gambling.
• To implement self-exclusion, deposit limits, and other responsible gaming tools.
• To provide support and resources to players who may be experiencing gambling-related harm.

4. Data Sharing and Disclosure

bingojili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating the bingojili platform, including payment processors (GCash, PayMaya, banks), identity verification services, cloud hosting providers, customer support platforms, and marketing agencies. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Game Providers

When you play games on bingojili, certain information (such as your username, bet amounts, and game outcomes) may be shared with the game providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt) to enable gameplay and maintain game integrity.

4.3 Legal and Regulatory Authorities

We may disclose your personal information to Philippine government agencies, law enforcement, regulatory bodies (such as PAGCOR), or courts when required by law, legal process, or to comply with gaming regulations. We may also disclose information to prevent or investigate suspected fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bingojili's business, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so. You may withdraw this consent at any time by contacting our support team.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit the bingojili website. They help us recognize your device, remember your preferences, and provide a more personalized experience. We also use similar technologies such as web beacons, pixel tags, and local storage.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options to improve your experience on bingojili.
• Analytics Cookies: Help us understand how users interact with the platform by collecting aggregated, anonymized data about page visits, game preferences, and navigation patterns.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only active if you have opted in to marketing communications.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the bingojili platform, and some features may not work as intended.

6. Data Security

bingojili takes the security of your personal information seriously. We implement a comprehensive set of technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

• SSL Encryption: All data transmitted between your device and the bingojili platform is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Secure Storage: Personal and financial data is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Password Protection: Account passwords are hashed using industry-standard cryptographic algorithms. We never store passwords in plain text.
• Access Controls: Access to personal data within bingojili is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Incident Response: We maintain a data breach response plan. In the event of a security incident affecting your personal data, we will notify you and the National Privacy Commission (NPC) as required by Philippine law.

While we take every reasonable precaution to protect your data, no system is completely immune to security threats. We encourage you to use a strong, unique password for your bingojili account and to enable any available two-factor authentication features.

7. Data Retention

bingojili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Philippine law.

Specifically, we retain:

• Account Information: For the duration of your account and for a period of five (5) years after account closure, in compliance with anti-money laundering regulations.
• Transaction Records: For a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• KYC Documents: For the duration of your account and for five (5) years after account closure.
• Customer Support Records: For three (3) years from the date of the last interaction.
• Marketing Preferences: Until you withdraw your consent or close your account.
• Technical Logs: For up to twelve (12) months for security and fraud prevention purposes.

When your personal data is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by bingojili:

• Right to Be Informed: You have the right to know what personal data we collect, how we use it, and with whom we share it.
• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You have the right to request correction of any inaccurate, incomplete, or outdated personal information.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 12. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

9. Children's Privacy

The bingojili platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to bingojili, please contact us immediately at the details provided in Section 12. We take underage gambling extremely seriously and cooperate fully with parents, guardians, and regulatory authorities to prevent minors from accessing our platform.

10. International Data Transfers

bingojili primarily processes and stores your personal data within the Philippines. However, some of our service providers and technology partners may be located in other countries. When we transfer your personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your information, including contractual data protection clauses and compliance with the Data Privacy Act of 2012.

By using the bingojili platform, you consent to the transfer of your personal information to countries outside the Philippines where our service providers operate, provided that such transfers are conducted in accordance with applicable Philippine data protection laws.

11. Changes to This Privacy Policy

bingojili reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated Policy on this page with a revised "Last Updated" date, and where appropriate, by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the bingojili platform after any changes to this Policy constitutes your acceptance of the updated terms.

If we make changes that significantly affect how we use your personal data, we will provide you with a more prominent notice and, where required by law, seek your consent before implementing the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bingojili handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the bingojili website

We aim to respond to all privacy-related inquiries within fifteen (15) business days. For complex requests, we may require up to thirty (30) days and will inform you of any extension.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).